FAQ
Are you a manufacturer?
Yes, we are a professional manufacturer with more than 5 dedicated workshops for high-quality machine production.
What is your response time for service?
We reply to inquiries immediately through trade managers, and email inquiries are guaranteed a response within 12 hours. We also provide 24-hour after-sales service.
What is the machine guarantee?
The guarantee is for 18 months. We provide 24-hour technical support via email or calling, and a 2-year quality guarantee for the machine (excluding consumables).
Do you provide equipment operation training?
Yes, we can dispatch professional engineers to your site for installation, adjustment, and comprehensive operation training.
How long is the typical delivery time?
For standard machines, it is 3-15 days. For non-standard or customized machines, it typically takes 15 to 30 days depending on specific requirements.
What payment methods do you accept?
We support multiple payment methods including L/C, T/T, D/P, and West-union to suit your needs.