Frequently Asked Questions
Q1: How do I install the machine?
We provide comprehensive installation support via video, email, and detailed imagery. For large-scale projects, we can arrange for technical personnel to assist with on-site installation in your country.
Q2: What is the standard packaging for export?
Normally, we use standard export plywood case packaging to ensure the safety of the machine during transit, or we can customize it according to your specific requirements.
Q3: Is customized machine configuration available?
Yes, we offer customization services based on the detailed technical drawings and requirements you provide to ensure the machine meets your production needs.
Q4: What kind of after-sale service do you provide?
We offer 24-hour technical support, a 12-month warranty period, and access to senior engineers for international maintenance, training, and troubleshooting to ensure smooth operation.
Q5: Are you a manufacturer or a trading company?
We are a professional factory. Customers are always welcome to visit our production facilities to see our machines in action.
Q6: What are the available payment terms?
We accept various payment methods including L/C, T/T (typically 30% deposit and 70% before shipment), Western Union, or Paypal for your convenience.