Frequently Asked Questions
How long is the warranty period for the machine?
The standard guarantee is 18 months, with 2 years quality guaranty for the machine (excluding consumables). We provide 24-hour technical support.
What is the typical delivery time?
For standard machines, it is 3-15 days. For non-standard or customized machines based on specific requirements, it takes 15 to 30 days.
Do you provide operation training for the equipment?
Yes, professional engineers can be sent to the working site for installation, adjustment, and comprehensive operation training.
What types of sealant can this robot use?
The machine is available for polysulfide, silicon, and polyurethane. One or two-component options are available.
How do you ensure the quality of the machine's electrical components?
We use world-famous and reliable brands (such as Japan Yaskawa/Anchuan) for internal electronic parts to ensure stability and minimize breakdowns.
What payment methods are accepted?
We accept various payment methods including L/C, T/T, D/P, and Western Union to suit your requirements.