❓ Frequently Asked Questions
Are you a professional manufacturer?
Yes, we are a professional manufacturer with multiple specialized workshops dedicated to glass machinery production.
How is your after-sales service?
We provide 24-hour after-sale service. Inquiries are handled promptly, typically within 12 hours. We have over 12 years of experience ensuring barrier-free communication in fluent English.
What is the warranty period for your machines?
We offer an 18-month warranty for the machine and a 2-year quality guarantee for core components (excluding consumables). Technical support is available 24/7 via email or call.
Do you provide equipment operation training?
Yes. We can dispatch professional engineers to your site for equipment installation, adjustment, and comprehensive operation training.
Why should I choose your machine over cheaper alternatives?
We prioritize reliability by using world-famous and high-quality internal electrical components. Most machine breakdowns are caused by poor internal parts; our choice of components ensures long-term stability and performance.
What is the typical delivery time?
For standard machines, delivery is between 3-15 days. For customized or non-standard requirements, it typically ranges from 15 to 30 days.